Cancellation Policy

Doztix Travels understands that plans change. When you request a cancellation of travel itineraries booked through our agents or platform, we process cancellation requests in compliance with our partner hotel and carrier policies.

All requests for cancellation must be submitted in writing via email to cancel@doztix-travel.com or requested directly through our help center with a verified booking code. Verbal cancellations will not be recognized.

Flight ticket cancellations are governed exclusively by the terms of the carrying airline (e.g., promotional non-refundable classes vs. flexible classes):

• Non-Refundable Economy Fares: Basic or promotional airline fares are completely non-refundable. Only governmental taxes can be recovered in certain instances.
• Refundable / Flexible Class Tickets: Airline cancellations made at least 24 hours prior to departure are subject to the carrier's standard penalty fees plus a Doztix Travels administrative handling fee of $30 per passenger seat.
• No-Shows: If you miss your flight or fail to check-in on time, the booking is classified as a "No-Show" by the airline, resulting in 100% forfeiture of the ticket value.

For individual hotel bookings (stays not booked as part of a curated tour package), cancellation fees are calculated based on the window of notification:

• More than 14 Days Before Check-In: Free cancellation, except for non-refundable promotional rates. Any security hold will be released.
• 7 to 14 Days Before Check-In: A cancellation fee equivalent to 50% of the first night's room charge will be deducted.
• Less than 7 Days / No-Show: A fee of 100% of the total hotel booking amount will be charged.

Since vacation packages combine multiple group elements (chartered transport, tour guides, pre-booked entry tickets, hotels), the cancellation fees are tiered according to proximity to the tour departure date:

• 45 Days or More Before Tour Departure: Loss of the non-refundable deposit amount (25% of the total package cost).
• 30 to 44 Days Before Departure: A cancellation penalty of 50% of the total tour cost will be applied.
• 15 to 29 Days Before Departure: A cancellation penalty of 75% of the total tour cost will be applied.
• Under 15 Days Before Departure / No-Show: 100% cancellation penalty; no refunds will be issued.

If Doztix Travels must cancel a tour or custom itinerary prior to departure due to a Force Majeure event (e.g., flight bans, severe regional weather, geopolitical instability), we will offer travelers the choice of:

• A full travel voucher or credit note of equal value to reschedule their trip within 12 months.
• An alternative comparable destination package.

We strongly advise all our travelers to purchase comprehensive travel insurance policies covering trip cancellations, interruptions, baggage losses, and emergency medical evacuations.