1. Information We Collect
At Doztix Travels ("Doztix", "we", "us", or "our"), we are committed to protecting your personal privacy. To provide high-quality travel bookings, visa processing, customized holiday packages, and taxi reservations, we collect the following types of information:
A. Personal Identification Data
Full legal name, contact telephone/WhatsApp number, email address, nationality, residential address, and emergency contact details submitted during booking inquiries or customer profile setup.
B. Travel & Government Identity Documents
For international vacation packages, flight ticket issuance, and tourist visa filings, we securely collect passport bio-page scans, national identity cards, date of birth, photographs, and related consular compliance paperwork.
C. Booking & Transaction Records
Itinerary selections, hotel preferences, dietary or room requirements, payment receipt references, transaction IDs, and communication histories with our travel specialists. (Note: We do not store full credit card CVVs on our servers).
2. How We Use Your Information
We process your personal information strictly for legitimate commercial and travel operational purposes, including:
- Fulfilling Travel Reservations: Coordinating flights, lodging check-ins, licensed chauffeur dispatches, houseboat voyages, and curated day tours.
- Consular & Visa Filings: Transmitting authenticated document packages to government immigration departments and authorized visa processing portals (e.g. UAE GDRFA, Schengen consulates).
- Customer Support & Trip Alerts: Sending itinerary confirmations, schedule updates, driver details, and emergency assistance via email, SMS, or WhatsApp.
- Billing & Compliance: Issuing GST/tax invoices, managing payment reconciliation, and complying with statutory accounting requirements.
4. Data Security & Storage
We enforce comprehensive technical, administrative, and physical security measures to safeguard your information against unauthorized access, loss, or misuse:
- End-to-End Encryption: All client communications and document transfers are encrypted in transit using industry-standard TLS 1.3 cryptographic protocols.
- Secure Storage Architecture: Sensitive uploaded documents (such as passport copies) are securely stored in hardened cloud storage infrastructure with strict access controls.
- Access Segregation: Access to passenger records is restricted exclusively to authorized travel coordinators and customer support personnel on a need-to-know basis.
6. Your Rights & Contact Details
You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of non-statutory records once your travel journey is complete.
To exercise any of these rights or inquire about our privacy practices, please contact our Data Protection Officer:
Doztix Travels Privacy Officer
🏢 Address: Doztix Group Private Limited, Nedumthodu, Kerala 683547, India
📧 Email: privacy@doztix.com
📞 Helpline: +91 6282860991