Refund Policy

This Refund Policy outlines the eligibility criteria, methods, and timelines for obtaining a refund for travel reservations, tours, and assistance bookings made through Doztix Travels.

Refunds are solely processed after a booking has been officially cancelled under our cancellation criteria. If a travel booking is ineligible for cancellation (e.g., promotional non-refundable stays or flight categories), no refund claims can be processed.

Approved refund amounts will be disbursed according to the original payment method utilized during the initial booking transaction:

• Credit / Debit Cards: Refunds will be credited back to the exact card account used. We cannot transfer card refunds to a different bank card.
• Bank Wire Transfer: Payments made via wire transfers will be refunded back to the originating bank account name and code.
• Travel Vouchers / Credits: For cancellations prompted by Force Majeure or client request where rescheduling is preferred, Doztix Travels can issue a digital Travel Credit Voucher valid for 12 months from issuance.

While we work to process refunds immediately, international hotel bookings and flight ticket cancellations involve coordination with multiple third-party suppliers:

• Hotel Bookings: Standard refund processing times take between 7 to 10 business days after approval.
• Airlines Flights: Carrier refund clearances depend on individual airline policies and can take anywhere from 15 to 30 business days to reflect in your account.
• Travel Vouchers: Issued and emailed to the passenger immediately (within 24 hours).

The following items are completely non-refundable and will be deducted from any eligible refund checks:

• Government Visa Fees: Embassy visa processing charges and VFS submission appointment fees.
• Administrative Consulting Fees: Processing and documentation charges of Doztix Travels.
• Credit Card Surcharges: Payment gateway transaction fees of 2.5% to 3.5% charged during initial payment.
• Activity Tickets: Tickets purchased for museums, theme parks, high-speed rail passes (e.g., Shinkansen, TGV), and event entries.

To submit a refund application, please follow this procedure:

Send an email to refunds@doztix-travel.com with the subject line: Refund Request - [Your Booking Code].

Attach your original booking invoice, the cancellation confirmation notice, and a brief description of the cancel circumstances. Our finance desk will evaluate the file and issue a response within 48 business hours.